Cancellation policy
This policy lays out how Great White North Pottery Supplies (GWN) facilitates cancellations. Additionally, some items in our store may be offered to you as a membership, workshop, lesson, or pre-order. This policy lays out how Great White North Pottery Supplies (GWN) administers and facilitates these product types, and how you can change or cancel these kinds of purchases.
Order cancellations
Our goal is to ship your orders as quickly as possible, within 2 business days of placing your order. If you change your mind about your order, reach out the GWN team as soon as possible to inquire about modifying or cancelling your order. If you reach us in time, we may be able to cancel your order before it is packed and handed off to our shipping partners.
Orders that have already been handed off to a carrier are considered shipped, and are governed by our Returns Policy.
Custom orders, special orders, and pre-orders are not eligible for cancellation or returns.
Pre-orders
When you purchase a pre-order item, you are buying an out-of-stock or soon-to-be-available product that is not yet in our inventory. Pre-order items take 4-6 weeks to restock, on average.
Your entire order will be held until the pre-order item(s) restock at our warehouse in Sudbury, ON. When all items are in stock, we will contact you to let you know the order is ready to ship; should you have more you wish to add to your order before shipping, we will issue a new invoice and complete fulfillment once the balance is paid.
If you want to receive all in-stock items before your Pre-Order items restock, you may request a split shipment, which means your order will be divided to ship in-stock products first and the balance of your order will be withheld until the last pending item is in stock. Additional shipping fees will apply.
You may request to cancel a pre-order that has not yet been fulfilled, but please note that items that are not regularly stocked are considered final sale and cannot be cancelled. This is determined at the discretion of GWN at the time of your request.
If an order has already been fulfilled at the time of a cancellation request, it is considered shipped and cannot be cancelled. Shipped orders are governed by our Returns Policy. Click here to learn more about returns and refunds.
Memberships
When you purchase a membership, you'll receive repeat charges. These are based on the membership cycle and payment frequency that you select.
Your membership grants you access to our Studio space 24 hours a day, 7 days a week, with the exception of private events, which GWN will notify you of at least 30 days in advance. Access to our studio includes use of Members-only pottery wheels and various tools and equipment that are reserved for Members of the studio.
Your payment details will be stored securely and you'll be charged a monthly fee for the duration of your chosen membership cycle, unless you choose to pay in advance.
Memberships auto-renew at the end of each cycle. If you don't want to renew a membership you can cancel it prior to renewal by contacting GWN at info@gwnpottery.ca or by calling 1-705-586-1080.
Memberships cannot be paused, cancelled, or refunded midway through your membership cycle. Non-use of your membership does not qualify you for a refund or cancellation within your chosen membership cycle.
See our Returns Policy for more details on returns and refunds.
Workshops, lessons & private events
When you purchase admission to a workshop, lesson, or private event, your place in that event is reserved for you, including the space, materials and tools/equipment required, and an instructor to facilitate the event. For this reason, workshops and lessons are considered Final Sale, and are not eligible for a refund.
If possible, GWN may facilitate a transfer of your seat to another customer. At this time, we are unable to facilitate make-up lessons or workshops if you miss a lesson you've purchased admission to. This includes scheduled and/or pre-paid private events.
Workshops and lessons must be at least half-filled in order to proceed as scheduled. If a lesson or workshop you reserve a seat in is under-sold, it may be cancelled. GWN will attempt to re-seat you in another workshop or lesson, or refund your order.
We may modify these terms at any time
GWN may, at its sole discretion, suspend or terminate your access to all or part of its website and resources for any reason, including, without limitations, breach of these terms. This includes that there may be change to these terms at any time. If the changes are material, we’ll let you know by email or posting a notice on the site before the changes go into effect. The notice will designate a reasonable amount of time (the “Notice Period”) after which the new terms will go into effect for all users. Any suspected illegal, fraudulent, or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.